Receptionist/ Escrow Assistant

Old Republic Title has an excellent opportunity available for an Escrow Assistant/ Receptionist in our Edmond, OK office. Beyond receptionist duties, this position will assist the Residential Escrow Closer/s in all duties for pre-closing, closing and post-closing matters on each file. Duties also  include, but not limited to the following; greeting customers, answering phones, order entry, processing, typing of documents, shipping and filing of recordable instruments.

Responsibilities and Duties:

• Greets customers in a courteous manner and offers refreshments as needed.
• Immediately notifies closers/assistants when customers arrive for closing.
• Answers phone in a timely, courteous manner. Directs calls to appropriate person.
• Keeps reception area/conference rooms clean.
• Maintains conference room food baskets and pens.
• Replenishes customer area supplies and refreshments daily.
• Train to process and be responsible for pre-closing matters on each file; make sure tax and mortgage inspection certificates, invoices are in the file; order payoffs; makes sure any authorization documents are in file; verifies legal description with commitments and mortgage inspection certificates/or provided surveys; receipts funds for closing, disburses funds, prepares documents, records documents, and puts file in audit order.
• Verify tax certificates are complete and accurate.
• Verify legal description matches the description in the commitment and on the mortgage inspection certificate/or provided survey.
• Obtains payoffs and any invoices that will appear on the settlement statement.
• Assist closer in preparing documents and settlement statement.
• Request permission from lender for authorization to fund; receipts in monies; balances file; disburses funds; and sends out payoffs.
• File all documents to be recorded in appropriate counties and/or state.
• Places file in audit order and prepares file for scanning.
• Ability to work Scheduled office hours from 8:00 a.m. to 5:00pm Monday through Friday.
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required, that could include attendance at after hour Company events.
• Ability to accept supervision.
• Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Ability to interact effectively and professionally with all levels of management, employees, and customers by email, phone and in person.
• Ability to work overtime as requested and approved by supervisor.
• Perform other duties as assigned by supervisor.
• Minimal travel possible.

Knowledge/Skills/Experience Required:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.

Physical/Mental Demands:

• Ability to perform under pressure and be flexible with disruptions throughout the workday.
• Must be able to work approved and requested overtime, by supervisor.
• Repetitive and continual typing motion is required.
• Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting a majority of the time. Walking and standing are required, occasionally.

Experience:

• 1 - 3 years